Terms of service

1. Who sells and who these conditions apply to

The owner of Atelier Yvicor is Patricia Camila Rojas Loyola, NIF 60570551M, whose business address is Carrer Rector Tomàs Vila 17B, 08182 Sant Feliu de Codines, Barcelona, España. You can contact us at atelieryvicor@gmail.com or on +34 935 92 96 90.

These conditions govern use of the website and online purchases. We serve individuals as well as brands and professionals. Specific consumer protection applies when a purchase is made for purposes outside a commercial or professional activity. Projects for brands, including production intended for sale, are defined through a quote and agreed conditions.

2. Products, availability and quotes

Before buying, check the description, size, colour, price and availability of the variant. Stock means items that have already been made. Where a variant can be made to order, the outstanding items are produced after purchase. Standard catalogue options are not automatically treated as personalisation.

Images and descriptions must correspond to the product. There may be colour differences caused by screens and variations inherent in handmade work, but these do not remove the obligation to deliver a product that matches what was described and agreed.

Bespoke commissions, alterations, patterns, prototypes and small collections require agreement on scope, materials, measurements or sizes, quantity, price and schedule. Any deposits, revisions and other specific conditions must be agreed before entering into the contract. The estimated times on the website do not replace that agreement.

3. Purchase, payment and confirmation

To enter into a contract, you must have legal capacity and provide correct contact, billing and delivery details. Before confirming, you will be able to review the order and its total. Available payment methods are shown at checkout. Prices directed at consumers include the applicable VAT, except where the law provides otherwise; additional charges are disclosed before confirmation.

Contract information and confirmation are provided by email or another durable medium in accordance with the applicable law. Keep the confirmation and conditions you receive. If you need to correct any details, write to us as soon as possible.

If there is an obvious error, unavailability, an indication of fraud or an inability to fulfil the order, we will inform you so the matter can be resolved in accordance with the law. We will not substitute a product or increase its price without your agreement. If we cannot fulfil the order and cancellation is appropriate, we will return the amounts paid without undue delay. Corrections to the website do not retrospectively change an accepted purchase.

4. Preparation, shipping and delivery

The Shipping Policy distinguishes preparation, production and transport. The agreed deadline will be honoured; unless otherwise agreed, a consumer purchase will be delivered without undue delay and no later than 30 calendar days after the contract is concluded.

If we do not deliver within the applicable period, you may require us to deliver within an appropriate additional period and terminate the contract if we still fail to do so. This additional period is not required where we refuse to deliver or where the date was essential in the circumstances provided for by law. Termination entitles you to the return of the amounts paid without undue delay.

For transport we offer, the risk of loss or damage passes when you or a person you designate, other than the carrier, physically receive the goods. Shipping delays do not remove our duties towards the consumer.

5. Withdrawal and personalised products

Standard products bought online carry a right of withdrawal of 14 calendar days where Spanish or European Union law applies, including when they are discounted or made after the order is placed. The procedure, the direct return cost borne by the customer and the refund are explained in the Refund Policy, which includes an optional form.

The exception for goods made to individual specifications or clearly personalised applies in the circumstances provided for by law and is disclosed before entering into the contract. It does not depend on a generic label such as “handmade” or “made to order”. Rights relating to defects, lack of conformity or failure to fulfil obligations remain protected.

6. Services contracted at a distance

For services contracted at a distance by consumers, the general withdrawal period is 14 calendar days from conclusion of the contract, unless a legal exception applies. The right is not automatically lost simply because an alteration is an individual service.

If you ask for the service to begin during that period, your express request and the relevant legal information must be recorded. Visiting the website or accepting these conditions does not replace that request.

If you withdraw after the service has begun, only the proportionate amount legally due for what has already been provided may be charged, where the information and request requirements have been met.

The right is lost upon full performance only where the legal conditions for prior consent and acknowledgement of that loss have been met.

7. Guarantees and problems

For new goods subject to Spanish law, the statutory guarantee of conformity covers any lack of conformity that becomes apparent within 3 years of delivery. Personalised and sale items retain this protection. The Refund Policy explains the remedies and their costs.

Services subject to the Consumer Code of Catalonia have a minimum guarantee of 6 months from completion, unless specific legislation provides otherwise. This guarantee is separate from the one applicable to goods.

Notify us of any problem as soon as possible to help us deal with it. The legal time limits and liabilities applicable to each case remain in force.

8. Website use, content and third parties

Use the website lawfully, without impersonation, harmful software, unauthorised access or infringement of others' rights. If you create an account, protect its credentials. Measures necessary to protect the website do not remove rights relating to orders already placed.

Content belongs to its owners and may be used within the limits authorised or permitted by law. If you publish a review or comment, it must be based on your experience and respect third-party rights. Submitting it allows it to be displayed alongside the content to which it relates; any other use must have the appropriate authorisation or legal basis.

The shop uses Shopify's technology. Sales contracts are entered into with Atelier Yvicor; Shopify provides the platform. This distinction does not constitute a waiver of any rights you may have against either party under the law. Third-party services and links have their own conditions where applicable.

9. Personal data

Read the Privacy Policy to learn about data processing and your rights. Accepting purchase conditions or reading the privacy policy does not, by itself, constitute consent to advertising or any optional processing.

10. Complaints and dispute resolution

You can submit an enquiry or complaint by email, telephone or post using the details in section 1. We will deal with complaints as soon as possible and, in any event, within the maximum period of one month established by the consumer law applicable in Catalonia, keeping a record of their submission and our response.

If you do not receive a satisfactory solution, you can contact the public consumer service for your municipality or district, or the Agència Catalana del Consum. This body can provide information about mediation and arbitration; proceedings depend on the requirements of each route and the parties' agreement where necessary. The relevant court procedures remain available.

11. Applicable law and changes to conditions

Spanish law applies, without depriving consumers of the mandatory rules that protect them, including those of their country of residence where applicable. The courts with jurisdiction are those determined by law, and consumers retain their right to bring a claim before the courts available to them under that law.

Updates apply to future contracts and do not reduce rights or more favourable conditions attached to previous orders. If a clause is invalid, the applicable legal rule will apply and the remainder will remain effective where possible.