Shipping policy

Preparation and production

Preparation time comes before shipping time and depends on the product's availability:

  • Items already made and in stock: usual preparation time of 1 to 3 working days.
  • Catalogue products available to be made to order: an estimated production time of 10 to 15 working days for the items still to be made, excluding shipping time.
  • Bespoke commissions, personalisation, prototypes and small collections: the schedule is agreed in the quote according to the project, materials and fittings required.

The product page and cart distinguish between items already made and those still to be produced. If your order includes both, allow for the production time of the items that need to be made; if you need a separate delivery, please ask us before buying.

Shipping

Once the order has been dispatched, the estimated shipping times are:

  • Mainland Spain: 24 to 72 working hours.
  • Balearic Islands: 2 to 4 working days.
  • Europe: approximately 3 to 7 working days.
  • Other available destinations: approximately 3 to 7 working days, with possible variations depending on the destination and customs procedures.

These estimates do not replace a delivery date that has been expressly agreed. If there is a delay, contact us so we can check the shipment. Your rights in the event of non-delivery or failure to meet the deadline remain protected under the applicable law.

Charges and tracking

Available destinations and shipping charges are shown before you complete your purchase. Shipping is free for orders over 100 € delivered within Spain, in accordance with the conditions shown when you buy.

When the order is dispatched, you will receive an email with tracking information.

Shipping charges and any taxes or customs charges are separate items. For shipments requiring importation, whether these charges apply and are included in the price will depend on the destination and the information provided before entering into the contract. Please ask about anything you are unsure of before confirming your order.

Address and delivery problems

Check that the address is complete. If you notice an error, let us know as soon as possible. Where an order needs to be sent again because the customer provided an incorrect address, we will inform you of the applicable additional cost before arranging it.

For transport offered by Atelier Yvicor, we bear the risk of loss or damage until you or a person you designate, other than the carrier, receive the product. A problem caused by the carrier does not release us from our obligations.

If you receive a damaged or incorrect product, or there is another problem with it, email atelieryvicor@gmail.com as soon as possible. Include the purchase reference and, if possible, photographs of the product and packaging. The legal time limits for making a claim remain applicable. Please read the Refund Policy for information about returns and guarantees.