Here we've gathered the questions we're asked most often about shipping, returns, products and services at Atelier Yvicor. If you can't find what you're looking for, just get in touch and we'll be happy to help.
Shipping and delivery times
How long does it take to prepare my order?
Every garment is handmade, so timelines vary by product. In-stock pieces are prepared in 1 to 3 business days, and made-to-measure or personalized pieces take between 5 and 15 business days depending on the design and the atelier's workload. You can check all the details in our shipping policy.
How long does delivery take once my order ships?
It depends on the destination: mainland Spain takes 24 to 72 business hours, the Balearic Islands 2 to 4 business days, and Europe and the rest of the world roughly 3 to 7 business days. During high-demand periods (sales, Christmas...) these times may run slightly longer.
How much does shipping cost?
The cost is calculated automatically at checkout based on the destination. Shipping is free on orders over €100 within Spain.
Do you ship outside Spain?
Yes, we ship throughout Europe, Latin America and the United States. Please note international shipments may take a little longer and we're not responsible for delays caused by customs procedures.
Returns and warranty
Can I return a personalized or made-to-measure garment?
Due to their handmade, personalized nature, garments made to measure or to a specific order can't be returned or exchanged, unless there's a manufacturing defect. This is standard practice in made-to-measure tailoring and is covered in our refund policy.
My order arrived damaged or defective, what should I do?
Email us at atelieryvicor@gmail.com within 30 calendar days of receiving your order, including the order number, a description of the issue and photos clearly showing the defect or damage. We'll review the case and let you know the next steps.
How long does a refund take?
When applicable, refunds are always issued through the same payment method used for the purchase, within up to 10 business days from when the resolution is confirmed (your bank's additional processing time may vary).
Do garments come with a warranty?
Yes. All our garments come with the legal warranty of conformity recognized under Spanish and European law, beyond the guideline 30-day window for reporting obvious issues.
Bringing us a garment to transform?
Before your appointment, find out how to prepare it so we can assess it better from the very first moment.
Products and handmade tailoring
Are all garments handmade?
Yes, every piece is handmade in our atelier, with care taken at every stage of the process, from choosing the fabric to the final finish. Learn more about how we work on The Atelier page.
Can I order a store product in a different fabric, color or size?
In many cases, yes. Write to us with the product and what you'd like to personalize, and we'll confirm whether it's possible and give you an estimated timeframe.
Will the garment's color match the photo exactly?
There may be slight color variations depending on your screen and device, as well as small finishing variations typical of handmade pieces, which aren't considered a manufacturing defect.
Can I order a fully made-to-measure garment, even if it's not in the store?
Yes, that's one of our specialties. Tell us your idea and we'll work on it with you from scratch. Find all the details on our Made-to-Measure Tailoring in Barcelona page.
Services: alterations, made-to-measure tailoring and custom orders
Do you alter dresses you didn't make yourselves?
Yes, we alter party, bridal and graduation dresses even if we didn't make them ourselves. See the details on Clothing Alterations in Barcelona.
How long do alterations for party, bridal or graduation dresses take?
It depends on the type of alteration and the season. For events with a fixed date (weddings, graduations...) we recommend bringing the garment in with plenty of time. More details on our bridal dress alterations and graduation dress alterations pages.
How do I book an appointment for an alteration or made-to-measure piece?
Appointments are arranged by WhatsApp or phone; we don't have an online booking system. Message us at +34 629 365 302 and we'll find the best time.
Do you also work with brands, designers or external workshops?
Yes, we offer services for professionals such as prototype development and pattern-making, and quality control of garments made at external workshops. See the details on Prototype Development and Pattern-Making and Garment Quality Control.
Orders and payments
How do I order a personalized garment that isn't in the online store?
Get in touch by WhatsApp, phone or email and tell us your idea; we'll advise you on fabrics, timeframes and price before confirming the order.
What payment methods do you accept?
We accept the payment methods available at checkout on the online store. If you have questions about a specific payment method for a custom order, just ask and we'll confirm it for you.
Can I change or cancel my order after placing it?
Contact us as soon as possible by email or WhatsApp. For orders already in production, especially personalized ones, it may not be possible to change or cancel them, so the sooner you write to us, the more room we'll have to help.
About the Atelier
Where is the atelier located?
We're based in Sant Feliu de Codines, Barcelona. You can see the rest of our contact details on the Contact page.
Can I visit the atelier in person?
We work by appointment only. Message us by WhatsApp or phone and we'll find the best time to welcome you.
How can I get in touch with you?
You can write to us by WhatsApp or phone at +34 629 365 302, by email at atelieryvicor@gmail.com, or through our contact page.
Can't find your answer?
Get in touch and we'll be happy to help: by WhatsApp or phone at +34 629 365 302, by email at atelieryvicor@gmail.com, or through our contact page.