Refund policy

1. General conditions

At Atelier Yvicor, we only accept returns for products that have arrived damaged, defective, or that present a manufacturing or tailoring error.

The customer has 30 calendar days from the receipt of the order to report any issue.

To process a claim, the customer must send an email to atelieryvicor@gmail.com, including the order number, a description of the issue, and clear photographs showing the defect, damage, or error.

Once the request is received, we will review the case and, if a lack of conformity is confirmed, we will provide the next steps for resolution.

In such cases, Atelier Yvicor will cover the costs related to return, repair, or replacement when applicable.

2. Applicable solutions (repair, replacement or refund)

In the event of a defective or non-conforming product, Atelier Yvicor may offer, as appropriate:

Repair of the item
Replacement with an identical or equivalent product
Refund of the amount paid

The option will be determined based on the nature of the product and technical feasibility.

3. Refunds

When a refund is applicable, it will always be issued using the same payment method used for the purchase, in accordance with European consumer protection regulations.

The refund processing time is up to 10 business days from the confirmation of the resolution. Additional processing time by banks or card issuers may vary.

4. Custom products

Due to the artisanal and personalized nature of our products, returns or exchanges are not accepted for made-to-measure items or items produced under specific customer request.

In accordance with applicable European regulations, there is no right of withdrawal for this type of product (Article 103(c) of Spanish Royal Legislative Decree 1/2007).

5. Sale or outlet products

Products on sale or belonging to the outlet section remain covered by the legal guarantee in case of defect or lack of conformity.

6. International shipping (EU, Latin America and United States)

European Union (EU)
Custom-made products are excluded from the right of withdrawal.
For standard products (if applicable), customers may have a 14-calendar-day withdrawal period, in accordance with current regulations.

United States
For shipments to the United States, returns are only accepted in cases of defect, damage, or shipping error. Returns due to change of mind are not accepted for personalized products.

In such cases, a refund may be issued to the original payment method or, if the customer explicitly agrees, store credit may be offered.

Latin America
For shipments to Latin American countries, returns are handled exclusively in cases of defect, damage, or manufacturing error.

Due to high international logistics costs, Atelier Yvicor may prioritize, when possible, solutions such as repair or replacement before issuing a refund, always ensuring consumer rights are respected.