Refund policy

This policy distinguishes withdrawal because you have changed your mind from claims relating to a faulty, damaged or incorrect product. The following conditions do not limit consumers' mandatory rights.

1. Catalogue products and the right of withdrawal

For online purchases of standard products subject to Spanish or European Union law, you have 14 calendar days from receipt to notify us that you are withdrawing from the purchase, without giving a reason. If items from the same order are delivered separately, the period starts when you receive the last item.

This right also applies to catalogue products we make after receiving the order, and to discounted or outlet items. Choosing a size, colour or another standard catalogue option does not, by itself, make a product personalised.

2. How to notify us and return the product

You can request a return or cancellation through your account: Return or cancel. You can also send your request by email, without using an account.

Send your decision to withdraw to atelieryvicor@gmail.com or by post to the address below. You can use the form in section 7 or any unequivocal statement. Identify the order and items; you do not need to wait for authorisation to exercise your right within the time limit. Keep a copy of your notification.

After notifying us of your withdrawal, you must send or hand over the product within the following 14 calendar days. It is sufficient to dispatch it before that period ends. The returns address is:

Patricia Camila Rojas Loyola / Atelier Yvicor
Carrer Rector Tomàs Vila 17B
08182 Sant Feliu de Codines, Barcelona, España

The customer bears the direct cost of return shipping when changing their mind, provided they were given this information before buying. We do not charge a penalty for exercising the right of withdrawal. If the product is faulty or we have sent an incorrect item, section 5 applies.

You may examine and try on the garment as you would in a shop. You are only liable for any reduction in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning. Keep the labels and packaging where possible and protect the item for transport; opening the packaging or trying it on does not automatically remove your right.

3. Refund following withdrawal

We will reimburse the payments relating to the purchase from which you withdraw, including standard delivery costs where applicable, without undue delay and within 14 calendar days of your notifying us of your decision. If you chose a more expensive delivery method than the least expensive standard option offered, that additional charge will not be refunded.

We will use the same payment method unless you expressly agree to another at no cost. We may withhold the refund until we receive the goods or evidence that they have been returned, whichever occurs first, unless we have offered to collect them.

4. Bespoke and clearly personalised products

The statutory right of withdrawal does not apply to goods made to individual specifications or clearly personalised, such as a garment made to personal measurements or an item embroidered with a name, in the circumstances set out in Article 103.c of Royal Legislative Decree 1/2007. The exception must be disclosed before entering into the contract and depends on the actual characteristics of the commission.

The exception does not automatically apply to everything handmade or made to order. Nor does it remove your rights if the product is faulty, does not match what was agreed or we fail to fulfil our obligations. If you wish to change or cancel a personalised commission, contact us as soon as possible. Whether we can accept the change will depend on the stage of the work and the agreed conditions.

Alterations and other services contracted at a distance are subject to different rules, set out in the Terms of Service.

5. Faulty, damaged or incorrect products

Write to us as soon as possible with your purchase reference and an explanation. Photographs of the product and packaging help us review the case where you are able to provide them. Early notification makes the process easier, and the legal time limits for exercising your rights remain applicable.

For new goods subject to Spanish law, we are liable for any lack of conformity that becomes apparent within 3 years of delivery. During the first 2 years, it is presumed, subject to legal exceptions and unless proved otherwise, that it existed when the goods were delivered. This protection also covers personalised and discounted products; it does not cover damage caused solely by normal wear and tear or misuse.

You may request repair or replacement in accordance with the law, unless your chosen option is impossible or disproportionate. Where applicable, you will be entitled to a price reduction or to terminate the contract. We will bear the costs necessary to bring the product into conformity, including transport, materials and labour. If the purchase is to be terminated because of a lack of conformity, Atelier Yvicor will also bear the return shipping cost.

Refunds for lack of conformity will be made without undue delay and within the statutory period of 14 days from notification of the relevant decision. If the sales contract is terminated, the period runs from receipt of the goods or proof of return. The same payment method will be used unless a different method is expressly agreed at no cost.

6. International purchases and previous orders

The language of the website does not determine the rights that apply. Mandatory rules in the consumer's country of residence remain in force where applicable. For shipments outside the European Union, there is no blanket exclusion of rights based on the destination: we will assess the request under the law and conditions applicable to that purchase.

This version does not reduce any rights or more favourable conditions already offered for previous orders. Commissions placed for professional purposes are governed by their quote and agreed conditions, together with the applicable law.

7. Model withdrawal form

You can copy this form and send it by email or post. Its use is optional.

To Patricia Camila Rojas Loyola / Atelier Yvicor, Carrer Rector Tomàs Vila 17B, 08182 Sant Feliu de Codines, Barcelona, España; atelieryvicor@gmail.com:

I hereby give notice that I withdraw from my contract of sale of the following goods or for the provision of the following service:

Goods or service:
Order number or reference:
Date of contract or order:
Date of receipt, if applicable:
Consumer's name:
Consumer's address:
Date:
Signature, only if submitted on paper:

For any enquiry: Send email · +34 935 92 96 90.